PONTE CITY LIMTED will ship your items within 7 business days of order confirmation. DOMESTIC shipments are made via Royal Mail Special Delivery Guaranteed™ INTERNATIONAL shipments are made via Parcelforce Worldwide. DOMESTIC shipping is free – including tracking. EUROPEAN COUNTRIES shipping cost £12.80 – including signed & tracking number, this ensures the package departs safely out of the United Kingdom. INTERNATIONAL shipping cost £18.20 – including signed & tracking number, this ensures the package departs safely out of the United Kingdom. PONTE CITY LIMITED will not be responsible for international cost or customes duties.
RETURNS & EXCHANGES
Please note that all sales are final. No refunds, exchange, credit note will be offered against purchases without proven defect of product or conditions set out below will not apply.
PONTE CITY LIMITED will NOT accept any items that have been worn, washed or altered for any reason. Returns of faulty items will only be accepted if the goods were faulty when delivered to you. We at PONTE CITY LIMITED take every effort to check your purchase thoroughly for any faults before sending them out to you. PONTE CITY LIMITED reserves the right to request photographic support for returns regarding defective merchandise. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make sure your request is clear when contacting us at firstname.lastname@example.org about the fault. Returns of faulty goods must be returned to us within 7 days of being received by you.